During ServiceNow's first fiscal quarter 2024 financial analyst call, CEO Bill McDermott emphasized the company's commitment to leveraging AI, including generative AI, to spearhead efficiency and innovation.
With internal AI deployments witnessing substantial weekly growth—evident in software engineers adopting text-to-code generation by 48%—McDermott underscored the significant productivity enhancements already being realized.
Highlighting an $11 trillion impact projected by IDC over the next three years and an anticipated spend of over half a trillion on GenAI by 2027, McDermott positioned ServiceNow at the forefront of this transformation. He presented this era as "the biggest enterprise software market opportunity in a generation," where business leaders are presented with an unprecedented choice to simplify their technology stacks radically, signifying ServiceNow's determination to lead in harnessing AI to benefit customers.
Source: CRN
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