'Emotion AI' could become the next trend in business software

Businesses are increasingly turning to "emotion AI" to help their AI bots understand human emotions better, according to PitchBook’s report on emerging enterprise SaaS technologies. Emotion AI goes beyond sentiment analysis by using visual, audio, and other sensory inputs combined with machine learning and psychology to detect human emotions during interactions. Major AI cloud providers like Microsoft Azure and Amazon Web Services offer emotion AI capabilities. With the rise of AI assistants and automated human-machine interactions, emotion AI promises more human-like responses.

However, challenges remain, such as doubts about AI's ability to accurately read emotions based on facial movements and potential regulatory hurdles, including the European Union’s AI Act which restricts certain uses of emotion detection systems. Despite these challenges, startups like Uniphore and MorphCast are actively working on advancing emotion AI technology. The future of emotion AI in business remains uncertain but promising.

Source: TechCrunch